Business days to completed work order (from reported)
What is it?
The key figure shows the average time in number of working days that it takes from the time a work order or maintenance case is registered in the system until it is completed and considered closed. It measures the time from when a problem or maintenance action is identified and reported to when the actual work order is completed and the problem is fixed.
This KPI provides insights into the efficiency of the work order management process from start to finish. Shorter times indicate more rapid and efficient handling, while longer times may indicate delays, complex work orders or inefficient work processes.
Unlike the Work days to complete work order (from accepted) metric, we don't just measure how long the actual execution takes, but instead how long the customer experiences it.
How is it calculated?
Number of working days from registered to completed summed for all work orders / Number of work orders = working days/work order
* Includes only those work orders where work orders were completed within specified period.
* Only counts working days.
Why is it important to follow?
The following are some reasons why you should follow the key figure:
Efficiency: The key figure provides insights into how quickly work orders and maintenance actions are handled from the time they are reported. Shorter times indicate a more efficient process for identifying and fixing problems.
Customer satisfaction: Faster completion of work orders can increase customer satisfaction by reducing wait times to have problems fixed or necessary maintenance performed.
Resource Planning: By following this KPI, property management can better plan resources and personnel to manage work orders and maintenance actions efficiently.
Cost control: Shorter lead times reduce the risk of unnecessary delays and the costs that can arise if work orders drag on.
Reliability: It provides information on how well technical management can fulfill its commitments to customers and tenants by completing work orders quickly and efficiently.
Process improvements: By analyzing and identifying the areas where work order processing takes longer, property management can make improvements in their work processes.
In summary, the KPI helps technical management improve their service, increase efficiency and reduce costs by managing and completing work orders more quickly and efficiently from the time they are reported. This leads to more satisfied customers and a more well-functioning business.
Created by Homepal
8/31/2023
Metrics and KPIs
We have standardized and automated the industry's most common KPIs. Activate with one click in our catalog and start analyzing.
A BI tool purpose-built for the needs of the real estate industry
Automate your follow-up and reporting with ready-made key figures and dashboards. Spend your time analyzing and acting instead of cutting and pasting in Excel or waiting a consultant case.
Take a step into the next generation
No gigantic IT project, no system change, no consultants. Activate an add-on solution that has already been refined for many years and with thousands of players in the real estate industry.
