Completed work orders
What is it?
The key figure shows the total number of work orders or maintenance tasks that have been completed within a given time period. It provides a quantitative indication of how many work orders have been completed and successfully completed by the maintenance and service team.
Note that a high value does not always signal something positive, and similarly a low value does not always indicate something negative. A high number of completed work orders can indicate quick response and efficiency, but it can also indicate that work orders are handled quickly without the necessary care and quality. Similarly, a low number of completed work orders can be interpreted differently, from careful handling to possible delays or challenges in the maintenance process. This "simple" key figure should therefore be handled with care.
Keep in mind! When starting to use this KPI in technical management, it is worth considering not closing work orders in large groups in the system (for example, at the end of each month), but instead closing them as soon as they are completed. In this way, it becomes easier to reflect reality in your analysis of this KPI.
How is it calculated?
Sum of number of work orders
* Includes only those work orders that have a completed date within the specified period.
Why is it important to follow?
Following the key figure is important in property management and maintenance activities for several reasons:
Performance monitoring: The key figure provides a quantitative indication of how effectively the maintenance and service team performs its tasks and completes maintenance actions.
Efficiency: It measures how quickly work orders and maintenance tasks are handled and completed, indicating the business's ability to respond to needs and repairs.
Customer satisfaction: Efficient work order management can increase customer satisfaction, especially when it comes to prompt repair and maintenance in real estate or buildings.
Operational Integrity: A high number of completed work orders can indicate that property and equipment are maintained in a manner that minimizes operational disruptions and costs.
Planning and resource allocation: It provides insights into how well resources and personnel are being used to manage work orders and maintenance actions.
Preventive maintenance: A high number of completed work orders can signal that preventive maintenance activities are being performed regularly and effectively to avoid major problems.
In summary, the key figure provides a valuable indication of how maintenance operations are performing and how well work orders are handled and completed. It helps optimize performance, increase efficiency and control costs in property management and maintenance operations.
Created by Homepal
8/31/2023
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