Delayed work orders
What is it?
The KPI represents the total number of work orders within a property or maintenance activity that have exceeded the agreed time for completion according to their priority or importance. This number indicates how many work orders have not been completed within the original or expected time frame. It is a valuable metric for evaluating the effectiveness of maintenance operations and can help prioritize actions to address the most urgent or critical work orders.
How is it calculated?
Number of work orders that have been open longer than X hours
* Includes only those work orders that are open at the specified time. * X is customizable and set per priority.
Why is it important to follow?
Following the key figure is important for several reasons:
Efficiency assessment: It provides insights into how well the maintenance process is working and shows whether work orders are being completed on time. It is important to assess the performance and efficiency of the maintenance team or contractors.
Prioritization of work: It helps to focus resources on solving the most important problems first (which are delayed).
Tenant satisfaction and business continuity: By reducing the number of delayed work orders, you can increase tenant satisfaction and ensure that properties or facilities operate smoothly, which is important for business continuity.
Management decision support: It offers management data to make informed decisions about resource allocation, prioritization and improvements to maintenance processes.
In summary, the key figure is important for assessing the performance of the maintenance operations, prioritizing work and ensuring a smooth operation. It is an important part of effective property management and maintenance planning.
Created by Homepal
11/13/2023
Metrics and KPIs
We have standardized and automated the industry's most common KPIs. Activate with one click in our catalog and start analyzing.
A BI tool purpose-built for the needs of the real estate industry
Automate your follow-up and reporting with ready-made key figures and dashboards. Spend your time analyzing and acting instead of cutting and pasting in Excel or waiting a consultant case.
Take a step into the next generation
No gigantic IT project, no system change, no consultants. Activate an add-on solution that has already been refined for many years and with thousands of players in the real estate industry.
