Reported Customer Service Cases per Day
What is it?
Reported Customer Service Cases per Day represents the daily average of the number of customer service inquiries or issues reported during a specified time period. This metric provides an overview of the daily flow of customer cases and can indicate variations in customer needs and demand over time.
How is it calculated?
Total number of reported customer service cases during the period / Number of days in the period = Number of reported customer service cases per day
* Includes only those work orders where work orders were reported within specified period.
Why is it important to follow?
Tracking the number of reported customer service cases per day is important for understanding and managing customer service volume effectively. By monitoring this metric, organizations can identify trends and patterns in customer cases over time, and resources can be adjusted as needed to meet customer demands and expectations. It can also help predict and prepare for periods of high customer service activity, ensuring that the organization is ready to handle customer cases efficiently and in a timely manner.
Created by Homepal
3/7/2024
Metrics and KPIs
We have standardized and automated the industry's most common KPIs. Activate with one click in our catalog and start analyzing.
A BI tool purpose-built for the needs of the real estate industry
Automate your follow-up and reporting with ready-made key figures and dashboards. Spend your time analyzing and acting instead of cutting and pasting in Excel or waiting a consultant case.
Take a step into the next generation
No gigantic IT project, no system change, no consultants. Activate an add-on solution that has already been refined for many years and with thousands of players in the real estate industry.
