Reported work orders
What is it?
The key figure shows the total number of work orders that have been reported to maintenance or property management during a given time period. It gives a quantitative indication of how many repairs, maintenance actions or service requests have been received from tenants, users or other stakeholders.
This key figure is useful for monitoring and assessing workload in maintenance operations, as well as for identifying trends in potential maintenance needs.
How is it calculated?
Total number of work orders
* Includes only those work orders that received a reported date within the specified time period.
Why is it important to follow?
Following the key figure is important in property management and maintenance activities for several reasons:
Customer satisfaction: It gives an indication of how often tenants and users of the property experience problems or repairs that need to be addressed. By paying attention, you can increase customer satisfaction through faster response, better service or preventive maintenance.
Preventive maintenance: By following reported work orders, property management can identify patterns of recurring problems. This can help focus on preventative maintenance to reduce the number of repairs and breakdowns.
Resource allocation: It provides insights into how to allocate personnel and resources within maintenance operations. If certain properties or areas have a high frequency of reported work orders, they may require more attention and resources.
Planning: It provides a basis for planning and budgeting for maintenance measures and repairs. By anticipating needs based on historical reported work orders, you can effectively plan and prioritize resources.
In summary, the key figure provides valuable information to ensure efficient and cost-effective property management and to maintain customer satisfaction and property value.
Created by Homepal
9/1/2023
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