Disturbance Cases in Relation to NPS
This dashboard is designed for those who want to enhance customer satisfaction by analyzing how disturbance cases affect customer survey results and taking appropriate actions.
Who is watching it? | Technician, Sustainability Manager |
|---|---|
How often? | Weekly |
Why you should use the dashboard?
Disturbance Cases in Relation to NPS allows users to correlate various customer survey categories with the number of disturbance cases and analyze their interrelationship. By understanding how disturbance cases affect customer satisfaction, proactive efforts can be made to improve the NPS (Net Promoter Score). The dashboard provides insights into trends, the current situation, specific areas, and individual cases, enabling targeted actions where they will have the greatest impact.
Hints!
NKI is a lagging KPI that is affected by other metrics! By identifying and working with non-lagging key figures that affect NKI, you can improve customer satisfaction in daily work.
System examples
Created by Homepal
2024-08-28
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