Lighting-Related Cases in Relation to NPS
This dashboard is designed for those who want to understand how lighting-related cases impact customers' perceived safety and satisfaction, enabling proactive action.
Who is watching it? | Technician, Sustainability Manager |
|---|---|
How often? | Weekly |
Why you should use the dashboard?
Lighting-Related Cases in Relation to NPS is linked to safety categories in NPS surveys, such as "Percentage Satisfied in the Category Lighting Near Residence" and "Safety During Evenings/Nights." Here, the user can track and analyze how the number of lighting-related cases affects customer satisfaction in these specific safety categories. The dashboard enables proactive efforts to improve the NPS by providing insights into trends, the current situation, specific areas, and individual cases.
Hints!
This design can be easily adapted to other types of cases or KPIs that impact NPS. Consider which NPS categories could be improved by tracking different management KPIs.
System examples
Created by Homepal
2024-08-29
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