Specified Response Proportion in CSI Surveys
What is it?
Response Proportion in CSI Surveys is a key performance indicator that measures the proportion of specific responses in a Customer Satisfaction Index (CSI) survey, such as "Total Not Satisfied" in relation to the total number of responses for specific properties or areas. This indicator shows the distribution of responses across different options and provides an overview of how customer satisfaction varies among respondents.
How is it calculated?
Specified response of CSI Surveys / Total number of responses
* Includes only those responses where the response date falls within the specified time period. ** Must be used with a filter or segment by on Response
Why is it important to follow?
Tracking the proportion of specific responses in CSI surveys is important because:
Provides deeper insights into customer satisfaction
By analyzing the proportion of responses such as "Not Satisfied," "Satisfied," or "Very Satisfied," property owners or managers can gain a more detailed understanding of customer experiences and specific areas for improvement.
Identifies areas for improvement
Monitoring the proportion of negative responses helps quickly pinpoint problem areas that require immediate attention.
Supports strategic decision-making
Knowing what percentage of customers are dissatisfied or satisfied can help management make better decisions about which areas to prioritize for improvement.
Tracks trends over time
Following this metric over time helps assess how specific initiatives or changes in management practices impact customer satisfaction.
Created by Homepal
8/28/2024
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