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Metrics and KPIs

Track what matter the most
within technical management

Empower your teams to monitor the metrics and KPIs they need, all in one place.

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Technical management

Business days since open work orders were sent to contractor

Shows average number of business days since open work orders were sent to contractor.
Technical management

Business days to completed work order (from reported)

Displays the average number of business days it takes for a reported work order get completed during the specified period.
Technical management

Business days until work order is accepted by contractor

Shows on average the number of working days it takes for a registered work order to be accepted by contractor during the specified period.
Technical management

Completed Customer Service Cases

Displays the number of customer service cases that have been resolved during a given period.
Technical management

Completed tickets

Displays the number of tickets that have been completed during a given period.
Technical management

Completed work orders

Displays the number of completed work orders during a specified period.
Technical management

Completed Work Orders on Time According to SLA

Shows the percentage of work orders completed within the agreed time frame for external vendors.
Technical management

Completed work orders over deadline

Shows the number of completed work orders that exceeded their deadline during the specified period.
Technical management

Completed work orders per day

Shows the average number of work orders completed per day during a specified period.
Technical management

Costs for planned maintenance

Shows costs for planned maintenance during a specified period.
Technical management

Costs of Work Orders

Displays the total costs incurred to complete work orders during a given period.
Technical management

Customer Service Cases Completed on Time

Shows the percentage of customer care cases that have been completed within the set time limit targets.
Technical management

Days customer care tickets has been open

Shows the average number of days open customer care tickets have currently been open.
Technical management

Days since open work orders were sent to contractor

Shows average number of days since open work orders were sent to contractor.
Technical management

Days tickets has been open

Shows the average number of days open tickets have currently been open.
Technical management

Days to completed customer care ticket (from reported)

Shows the average number of days it takes for a registered customer care ticket to get completed during the specified period.
Technical management

Days to completed ticket (from reported)

Shows the average number of days it takes for a registered ticket to get completed during the specified period.
Technical management

Days to completed work order (from reported)

Shows the average number of days it takes for a registered work order to get completed during the specified period.
Technical management

Days to completed work order deadline

Displays the average number of days that was left until the deadline for completed work orders during the specified period.
Technical management

Days to completed work order from registered (selection of registration dates)

Shows the average number of days it takes for a registered work order to get completed during the specified period.
Technical management

Days to completed work order or today from registered (selection of registration date)

Shows the best possible average processing time to finish work orders that were registered during a specified period.
Technical management

Days to planned work order (from registered)

Shows the average number of days it takes from a work order being registered until it is scheduled to be completed during the specified period.
Technical management

Days to work orders deadline

Displays the average number of days remaining until the deadline for open work orders at the specified time.
Technical management

Days work orders has been open

Shows the average number of days open work orders have currently been open.
Technical management

Delayed work orders

Shows the number of delayed work orders (based on priority) at specified time.
Technical management

Inspection Points on Planned Regulatory Inspections

Shows the number of inspection points on planned authority inspections during a specified period.
Technical management

Labor time on work orders

Shows number of hours logged on work orders during specified period.
Technical management

Net Closed Customer Service Cases

Displays the difference between the number of reported and closed customer service cases during a given period.
Technical management

Net closed tickets

Displays the difference between the number of reported and closed tickets during a given period.
Technical management

Net completed work orders

Shows the difference between the number of reported and completed work orders during the specified period.
Technical management

Occupancy rate

Shows the occupancy rate of resources during specified period.
Technical management

Open customer care tickets

Displays the number of open customer care tickets right now.
Technical management

Open tickets

Displays the number of open tickets right now.
Technical management

Open work orders

Displays the number of open work orders right now.
Technical management

Planned Regulatory Inspections

Shows the number of planned authority inspections during a specified period.
Technical management

Planned work orders

Shows the number of planned work orders during a specified period.
Technical management

Remarks per completed inspection

Shows the average number of remarks per completed inspection during a given period.
Technical management

Reported customer care tickets

Shows the number of reported customer care tickets during a specified period.
Technical management

Reported Customer Service Cases per Day

Shows the average number of customer care cases reported per day during a given period.
Technical management

Reported tickets

Shows the number of reported tickets during a specified period.
Technical management

Reported tickets per day

Shows the average number of tickets reported per day during a given period.
Technical management

Reported work orders

Shows the number of reported work orders during a specified period.
Technical management

Reported work orders (2)

Shows the number of reported work orders during a specified period.
Technical management

Reported work orders per day

Shows the average number of work orders reported per day during the specified period.
Technical management

Reported work orders per object

Shows the average number of reported cases per rental object during the specified period.
Technical management

Scheduled maintenance

Shows the number of planned maintenances that are scheduled during the specified period
Technical management

Work orders completed on time

Shows the percentage of work orders that were completed within a set time limit during a specified period.
Technical management

Work orders with logged time

Shows the number of work orders logged in during a given period.
Technical management

Working days to closed work order (from accepted by contractor)

Shows the average number of work days it takes from a work order being accepted by the contractor to its completion during the specified period.
Technical management

Working days to closed work order (from sent to contractor)

Shows the average number of business days it takes from a work order being sent to the contractor to its completion during the specified period.
Technical management

Working days to planned work order (from registered)

Shows the average number of working days it takes from a work order being registered until it is scheduled to be completed during the specified period.
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