Completed tickets
What is it?
Completed tickets represent the number of inquiries or issues that have undergone a resolution action, such as problem resolution, answering questions, or providing desired support, during a specified time period.
How is it calculated?
Total number of tickets resolved during the period = Number of completed tickets
* Includes only the customer care services that have been completed during the period. The key figure does not take into account when the case was created.
Why is it important to follow?
Tracking the number of completed tickets is important for evaluating an organization's customer service performance and efficiency. By monitoring this metric, one can assess how well the organization meets customers' needs and expectations and identify areas for improvement in customer service management. It's also a measure of customer satisfaction, as a high proportion of completed cases may indicate that customers are satisfied with the service provided and that their problems and inquiries are being addressed effectively and promptly.
The KPI should be used in combination with other KPIs.
Created by Homepal
5/31/2024
Metrics and KPIs
We have standardized and automated the industry's most common KPIs. Activate with one click in our catalog and start analyzing.
A BI tool purpose-built for the needs of the real estate industry
Automate your follow-up and reporting with ready-made key figures and dashboards. Spend your time analyzing and acting instead of cutting and pasting in Excel or waiting a consultant case.
Take a step into the next generation
No gigantic IT project, no system change, no consultants. Activate an add-on solution that has already been refined for many years and with thousands of players in the real estate industry.
