Completed Work Orders on Time According to SLA
What is it?
Completed Work Orders on Time According to Service Level Agreement (SLA) represents the percentage of work orders or tasks that have been successfully completed within the agreed upon timeframe with external vendors compared to the total. This metric measures the vendor's ability to fulfill their obligations as per the contract.
How is it calculated?
Number of work orders completed within X working days / Number of work orders = Completed Work Orders on Time According to SLA (%)
* Includes only those work orders where work orders were completed within specified period.
Why is it important to follow?
Measuring the number of work orders completed on time according to SLA is crucial for evaluating the vendor's performance and monitoring their ability to maintain agreed upon service requirements. By tracking this metric, areas where the vendor needs to improve efficiency or resource allocation to meet contractual requirements can be identified, ensuring that service delivery is satisfactory and in line with expectations.
Created by Homepal
4/9/2024
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