Completed work orders over deadline
What is it?
The key figure represents the total number of work orders that were completed during a given time period, but were not completed within the planned or agreed time frame. This metric thus provides an indication of how many work orders were completed late or not within the original deadline.
Monitoring this KPI can provide insights into potential challenges or inefficiencies in work processes, which may require additional actions or improvements to ensure work orders are handled and completed on time. It is also useful for assessing compliance with deadlines and for identifying possible areas for improvement in maintenance operations.
How is it calculated?
Number of work orders that were completed within X working days
* Includes only those work orders where work orders were completed within specified period.
Why is it important to follow?
The following are some reasons why it is important to follow the key figure:
Effectiveness assessment: The metric provides an indication of how well the maintenance process is working by measuring the number of work orders that were not completed on time. It provides insight into whether work orders are managed and executed effectively.
Identify challenges: It can help identify specific areas or work orders that are consistently going over their deadlines. This makes it possible to identify possible challenges or inefficiencies in the work processes that need to be addressed.
Improve planning and resource allocation: By monitoring this KPI, the maintenance team can identify the need to reschedule resources, such as labor or materials, to better meet deadlines and improve workflow.
Penalties from external suppliers: If suppliers do not fulfill their delivery in accordance with service agreements, you as a buyer may be entitled to a penalty.
Customer or tenant satisfaction: Completing work orders on time is essential to maintaining satisfied customers or tenants. Exceeding deadlines can negatively impact their experience.
Improvement actions: Information from this metric can be used to develop improvement actions within the work processes to ensure that work orders are better managed and deadlines are met.
In summary, the key figure provides important information to assess the effectiveness of the maintenance processes, identify areas for improvement and ensure that work orders are handled and completed in a reasonable time. It helps guide actions to improve performance and meet deadlines.
Created by Homepal
11/20/2023
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