Days work orders has been open
What is it?
This metric shows the average number of days active work orders have been open, meaning the time that has passed since a work order was accepted.
The key figure provides insights into the efficiency of the workflow and can be used to identify areas where there may be many, but above all, long work orders that are not completed. It helps property management assess how quickly they are handling and completing work orders and to improve the work process if there are challenges in keeping work orders open for longer than desired.
In some cases, the KPI may just be a good indicator to clear your source system of work orders that have been left for too long and mostly interfere with other statistics and analysis.
How is it calculated?
Number of days work orders have been open summed / Number of work orders = days/work order
* Includes only those work orders that are registered but not completed right now.
Why is it important to follow?
One should follow the key figure for the following reasons:
Efficiency: It gives an indication of how quickly and efficiently work orders are handled and completed in property management. A short average number of days indicates fast service and high efficiency.
Service quality: A low average number of days indicates that property services are delivered quickly and that customers and tenants receive prompt responses to their needs and concerns. This can improve service quality and increase customer satisfaction.
Resource Allocation: It helps to assess whether the resources and manpower are sufficient and properly allocated to handle work orders. If work orders tend to remain open for long periods of time, this may indicate the need to reallocate resources to improve management.
Time and cost management: A long average number of days can negatively affect time and costs. By quickly completing work orders, you can minimize operational disruptions and any additional costs.
Process improvement: By following the key figure, one can identify areas where the workflow can be improved, including any necessary training or changes in the work process.
In summary, the key figure provides valuable information about the handling and efficiency of work orders in property management. It helps to ensure fast and quality service for the properties while providing the opportunity to identify and address any challenges in the work process.
Created by Homepal
8/31/2023
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