Net Closed Customer Service Cases
What is it?
Net Closed Customer Service Cases represent the difference between the total number of reported customer service cases and the total number of closed customer service cases during a specified time period. This metric measures how many new customer service cases have been reported and how many of them have been closed during the period.
How is it calculated?
Number of reported work orders - Number of completed work orders = Net Closed Customer Service Cases
* Includes only those work orders where the completed date or reported date falls within the specified time period.
Why is it important to follow?
Net Closed Customer Service Cases is a crucial indicator of customer service performance and efficiency. By tracking this metric, organizations can evaluate their ability to handle customer service cases in a timely and satisfactory manner. A positive net increase may indicate that the customer service process needs improvement to reduce the number of open cases, while a negative net increase may indicate that customer service efforts are effective and resulting in prompt case resolution. It's important for ensuring customer satisfaction and loyalty, as well as for identifying areas for improvement in the customer service process.
Created by Homepal
3/7/2024
Metrics and KPIs
We have standardized and automated the industry's most common KPIs. Activate with one click in our catalog and start analyzing.
A BI tool purpose-built for the needs of the real estate industry
Automate your follow-up and reporting with ready-made key figures and dashboards. Spend your time analyzing and acting instead of cutting and pasting in Excel or waiting a consultant case.
Take a step into the next generation
No gigantic IT project, no system change, no consultants. Activate an add-on solution that has already been refined for many years and with thousands of players in the real estate industry.
