Following the key figure is important in property management and maintenance activities for several reasons:

1. Efficiency assessment: The number of open customer care cases gives an indication of how efficiently the team handles ongoing tasks. It helps assess how quickly and efficiently cases are completed.

2. Prioritization: By keeping track of open customer care cases, you can identify which tasks are the highest priority and require immediate attention. It is particularly important to prevent disruptions and minimize operational interruptions.

3. Resource allocation: It helps to plan and allocate staff and resources efficiently. Knowing how many customer care cases are open can help avoid staff overload or equipment overuse.

4. Customer satisfaction: Long wait times to resolve issues and repairs can negatively impact customer satisfaction. By handling open customer care cases effectively, you can increase customer satisfaction.

5. Efficiency and cost control: A high number of open customer care cases can indicate inefficiencies or problems with work processes. By reducing the number of open customer care cases, cost control and efficiency in maintenance operations can be improved.

In summary, the key figure provides a valuable overview of the workload and efficiency within customer care operations. It is crucial to ensure that cases are handled efficiently and that the customer feels that their case is a priority.