Reported tickets per day
What is it?
Reported tickets per day represents the daily average of the number of tickets reported during a specified time period.
How is it calculated?
Total number of reported tickets during the period / Number of days in the period = Number of reported tickets per day
* Includes only those work orders where work orders were reported within specified period.
Why is it important to follow?
Tracking the number of reported tickets per day is important for understanding and managing tickets volume effectively. By monitoring this metric, organizations can identify trends and patterns in customer cases over time, and resources can be adjusted as needed to meet customer demands and expectations. It can also help predict and prepare for periods of high tickets activity, ensuring that the organization is ready to handle customer cases efficiently and in a timely manner.
Created by Homepal
5/31/2024
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