Reported work orders per object
What is it?
The KPI shows the average number of work orders that have been reported for each individual rental object within a given time period. It gives an indication of how often tenants or users of the property need to request repairs or service in relation to the number of rental properties managed.
This KPI can therefore be useful for assessing and comparing maintenance needs and tenants' service satisfaction between different properties or areas - as the size of these no longer directly matters. It can also provide insights into any patterns of regular repairs or specific problem areas that need to be addressed.
How is it calculated?
Number of reported work orders / Number of rental properties = work orders/rental properties
* Includes only work orders that were reported within specified time period.
Why is it important to follow?
Following the key figure is important in property management and maintenance activities for several reasons:
Customer satisfaction: It provides insights into how often tenants or users of the property need to request repairs or service. A high number of reported work orders per rental object can be a warning light that the customer has a lot of problems with their object, and in the worst case is dissatisfied.
Proactive Maintenance: By monitoring the number of reported work orders, property management can identify areas where preventive maintenance actions can reduce the number of reported problems. This can lead to reduced repairs and disruption for tenants.
Resource Allocation: It provides guidance on how to allocate resources for maintenance and service teams. If certain properties or areas have significantly more reported work orders per rental item, it may require more staff or resources to handle the needs.
Cost control: By monitoring work orders per rental unit, property management can control costs for repairs and service. If the number of work orders is high, this can lead to increased costs that need to be managed.
Availability and longevity: It provides information on how accessible and durable the rental properties are. If some devices regularly require work orders, this may be an indication that they are reaching their end of life or need upgrades.
Tenant Comparison: Comparing the number of reported work orders between different tenancies can help property management identify any problem areas that require special attention or action.
In summary, the key figure provides insights into maintenance needs, customer satisfaction and resource allocation, which is valuable for optimizing property management operations and ensuring that tenants' needs are met effectively.
Created by Homepal
9/1/2023
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