Work orders completed on time
What is it?
The key figure shows the percentage of work orders that have been completed according to the set time target. It measures the effectiveness and reliability of the maintenance and service team's ability to perform tasks and actions within the established time frames.
A high value for this key figure indicates that a large percentage of work orders are completed on schedule or within the set time targets. It signals an efficient and well-organized maintenance process, which can result in reduced disruption and minimal impact on property or equipment operations.
Conversely, if the value is low, it may indicate that work orders are often delayed or not completed within the set time targets. This may indicate inefficiencies, resource shortages, scheduling issues, or other challenges within the maintenance team that may need to be addressed.
How is it calculated?
Number of work orders completed within X working days / Number of work orders = %
* Includes only those work orders where work orders were completed within specified period.
Why is it important to follow?
The following are some reasons why one would want to follow the key figure in property management and maintenance operations:
Efficiency measurement: The key figure provides a quantitative indication of how efficiently the maintenance and service team handles work orders. It helps assess their ability to complete tasks as per the plan.
Cost Control: Work orders that are completed on time can help control maintenance costs. Delays can often lead to increased costs.
Planning and resource allocation: Knowing whether work orders are completed on time helps plan resource allocation and workflows more efficiently. It can help avoid overloading personnel and equipment.
Customer satisfaction: In all types of properties, delays in maintenance and repairs can affect tenant satisfaction. By keeping work orders on time, you can increase tenants' well-being and loyalty.
Evaluation of work processes: If work orders are frequently not completed on time, this may be an indication of problems in the work processes or planning. This provides the opportunity to identify and correct such problems.
In summary, the key figure provides valuable information about how well the maintenance and service team is performing and can be used to improve efficiency, cost control and customer satisfaction in property management and maintenance operations.
Created by Homepal
8/31/2023
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