This metric shows the proportion of scheduled or available working hours for technicians that have been registered as logged time. It provides insight into how efficiently technician resources are used in practice and how much of their working time is actually accounted for as executed tasks. The measure is calculated at an aggregate level, showing an average across all technicians in the organization.
How is it calculated?
(Logged Hours ÷ Scheduled Hours) × 100
Why is it important to follow?
The metric is important because it indicates how effectively technician time is utilized and reported. A high value suggests strong planning, efficient resource use, and reliable time reporting. A low value may point to weak time reporting routines, poor planning, or underutilization of resources. By tracking this metric, property companies can improve workforce planning, analyze workload, and ensure that technician capacity is used in a value-creating way.
