Contractor SLA Monitoring

It tracks the share of externally executed work orders (R90) and reveals where and what you outsource: by region, work order category and type, with a time trend and a detailed job list (created/completion dates, executor type, vendor, property). The goal is to pinpoint high-cost outsourced tasks that can be insourced, standardized, or re-procured more efficiently while protecting quality and SLAs.

Monitoring of Ordered Upgrades and Optional Extras is designed to monitor ordered upgrades and optional extras for tenants. The dashboard assists real estate companies in identifying situations where an order is at risk of not being delivered on time, enabling early contact with the supplier to resolve the issue before tenants have the opportunity to lodge complaints with the company.

Through this dashboard, you get the opportunity to observe trends and compare different properties by obtaining a measure between the number of move-ins and reported work orders. This insight can be used to identify areas where the inspection process can be streamlined to reduce the number of subsequent work orders, thereby optimizing resource use and reducing property management costs. By carefully analyzing data on the types of work orders reported by new tenants, real estate companies can identify patterns and common issues that can be addressed through improvements in the inspection process. This insight can lead to increased customer satisfaction, reduced costs and more efficient property management over time.

Maintenance Debt provides an overview of planned maintenance and optimizations that should have been completed but, for various reasons, were not carried out. Users can identify areas where maintenance debt has accumulated, allowing them to take action to prevent future cost increases or issues within the properties.

The dashboard provides an overview of all scheduled authority inspections for the current and upcoming year. You can track what percentage have been completed on time, how many are delayed or still overdue, and which were completed as planned. You can filter by property, inspection type, and status to identify inspections that require attention. The table provides detailed information for each inspection, including number of checkpoints, scheduled and actual execution dates, and whether it was completed on time.

The dashboard provides a clear overview of ongoing and historical renovation vacancies – both the number of affected units and the average vacancy duration. You can monitor how many apartments are currently blocked, how long they’ve been vacant on average, and how those figures compare across time and regions. This allows you to take targeted actions, improve renovation workflows, and evaluate whether your efforts are successful. The dashboard also supports follow-up on internal goals, such as reducing renovation vacancy duration by 10% compared to the previous year.