Three reasons why you should automate your monitoring and reporting.
Spoiler alert: The reasons are to save money, make life easier for staff and increase customer value.
1. Save money
Manual monitoring and reporting is difficult and rarely as comprehensive as it should be. It's not anyone's fault, it's just a bad process.
By automating this bad process, you can both get an overview of your portfolio (or just your properties if you want) and easily identify areas that need attention. With a simple, easy-to-understand interface, you don't need to be a data engineer or data analyst to understand what you're looking at.
Identify properties that are performing poorly, where security is declining or where electricity costs stand out compared to similar properties.
2. Make it easier for staff
By automating reporting and tracking, each employee can focus on what they do best - not administration. You save a huge amount of time each month - and a lot of frustration.
A CEO of a public housing company told me when he realized that the Excel system was unsustainable: He realized that his customer service manager was not good at Excel. The customer service manager and the finance manager sat for an hour turning the numbers over every month - and when they were done, the finance manager took over and continued the process with additional work. It wasn't anyone's fault, being an Excel god isn't actually part of the job description to best serve tenants. Let the staff focus on the customers instead of Excel.
3. Increased customer value
Get insight into your case management, NKI, perceived security, your external suppliers, planned maintenance, emergency measures - and much more. Without tenants there is no real estate company - and customer satisfaction is one of the most important things there is. It's all about creating a positive experience and a smoother everyday life for your customers.
In times of high interest rates and energy costs, we need to make strategic decisions and carefully prioritize everything we would like to do. Automated tracking makes it easier to find the most important actions to take first - and the most bang for the buck đ„.
