Handling Times in Relation to NPS
This dashboard is designed for those who want to improve handling times for fault reports and understand how these affect customers' perceived level of service.
Who is watching it? | Technician, Property Manager |
|---|---|
How often? | Weekly |
Why you should use the dashboard?
Handling Times in Relation to NPS measures the handling times for fault reports, broken down by different areas, and tracks both the current status and trends over time. The dashboard correlates handling times with the perceived level of service among tenants, allowing the user to identify how quickly cases are managed and how this impacts customer satisfaction (NPS). By monitoring and analyzing trends, proactive actions can be taken to improve service quality and increase tenant satisfaction.
Hints!
NKI is a lagging KPI that is affected by other metrics! By identifying and working with non-lagging key figures that affect NKI, you can improve customer satisfaction in daily work.
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