“Everyone said it was impossible - then we reduced the number of open cases by 80%”
The Western District of Telge Bostäder has managed to reduce the number of open cases from 600 to 100 in a short time - a reduction of over 80%. The results are clear: fewer questions from tenants, less strain on the customer center and more time for preventive maintenance.
The reason for the success? A dedicated team that used Homepal as a tool to visualize work order data in real time, work in a structured way and follow up together - every day.
Starting point
A high number of open work orders not only meant an internal efficiency loss, but also many questions from tenants to the customer center - “what's happening in my case?”. It created frustration, duplication of effort and constant firefighting.
The way forward: Visualization in everyday life
The first step was to display Homepal on a TV screen in the local office. It displays work orders in a dashboard that is used as the basis for morning meetings to plan work, allocate resources and prioritize smartly. Everyone sees the same situation - and everyone can act on it.
With the visualization in place, it was easier to avoid things falling through the cracks. The team took joint responsibility for reducing the number of open cases, and created a new work routine where each person knows what is most important right now. It's also motivating to see how the numbers improve with each closed case!
“Homepal is a tool where everyone can see the numbers - I don't monitor my employees, but they can influence their own everyday life.”
Results
80% fewer open cases - from 600 to 100
Significantly fewer calls from tenants to the customer center
More time for preventive maintenance and planned work
Clearer responsibilities and more autonomy in the team
Daily overview on screen - support for staffing and follow-up
Conclusion
It is Telge Bostäder - with Magnus Söderbaum and his team in the western district in the lead - that has done the job. With determined work, clear follow-up and strong commitment, they have managed to reduce the number of open cases by over 80%. This in turn has led to less pressure on customer centers and more time for prevention.
Homepal has been a support along the way - a tool that has made it easier to prioritize, plan and follow up. By giving the entire organization access to data, Telge Bostäder has created a culture where everyone can take responsibility and influence their own everyday lives.
