Registered Cases represent the number of new cases that have been entered into the system during the selected period. The metric includes all case types captured by the system – such as incident reports, or other service requests – depending on system configuration.
Hur räknas det ut?
Total number of cases with registration date within the selected period
Varför är det viktigt att följa?
This metric is key for understanding the inflow of new cases. It is used to:
- Measure the volume of incoming cases over time
- Identify peaks and patterns in case flow
- Support resource planning and capacity management
- Compare inflow against completions to analyze process balance
By tracking this metric, property companies can understand service demand, detect changes in workload, and allocate resources more effectively.