Registered Cases represent the number of new cases that have been entered into the system during the selected period. The metric includes all case types captured by the system – such as incident reports, or other service requests – depending on system configuration.
How is it calculated?
Total number of cases with registration date within the selected period
Why is it important to follow?
This metric is key for understanding the inflow of new cases. It is used to:
- Measure the volume of incoming cases over time
- Identify peaks and patterns in case flow
- Support resource planning and capacity management
- Compare inflow against completions to analyze process balance
By tracking this metric, property companies can understand service demand, detect changes in workload, and allocate resources more effectively.
Example of data source
Vitec Hyra & Teknisk förvaltning
Portfolio
Integrated module for rental administration and technical property management, handling lease contracts, work orders, maintenance, and day-to-day operations.
No permission to link.
Definition
Metric
Registered Cases
The number of cases registered in the system during a selected period.
Total number of cases with registration date within the selected period
Example of data source
Vitec Hyra & Teknisk förvaltning
